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IBM C9020-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Midrange Storage Product Overview | 22% | - IBM FlashSystem Family - IBM Storwize Family (V3700, V5000, V7000, V7000 Unified) - IBM XIV Storage System - IBM Midrange Tape Systems (TS3100, TS3200, TS3310) - IBM SAN Volume Controller (SVC) |
| Management and Monitoring | 18% | - Firmware updates and software maintenance - Performance monitoring and capacity planning - Alerting and event management - IBM Storwize GUI/CLI and Hyper-Scale Manager |
| Installation and Configuration | 20% | - Hardware installation and cabling - Host connectivity and multi-pathing - License activation and feature enablement - Initial setup and configuration |
| Troubleshooting and Problem Determination | 20% | - Support tools and data collection - Performance bottleneck analysis - Error log analysis and diagnostics - Connectivity and configuration issues |
| Architecture and Concepts | 20% | - Copy services: FlashCopy, Metro Mirror, Global Mirror - RAID levels, storage pools, dynamic disk pools - Storage networking: SAN, NAS, iSCSI, Fibre Channel - Virtualization, thin provisioning, Easy Tier |
IBM Midrange Storage Technical Support V4 Sample Questions:
1. An IBM customer has had trouble with restores on its older disk array. The last time this happened it caused a 20% drop in web traffic leading to lost sales. They would like to implement a new DCS3860 storage system and have called upon the IBM specialist to provide an overview. The customer is highly concerned about using more space in the data center.
What should the IBM specialist recommend as features on the IBMDCS3860 to address these concerns?
A) Global Parallel File System for automated recovery
B) Volume Copy for automated data placement
C) Dynamic Disk Pooling for automated recovery
D) Easy Tier functionality for automated data placement
2. Which resource provides the complete support matrix for a specific IBM storage system?
A) COMP
B) SSIC
C) PSAT
D) SSCT
3. A customer is looking for a cost-effective, all-flash solution.
Which benefit would the FlashSystem 840 offer this customer?
A) Extended wear life
B) Improved storage efficiency
C) Enhanced capacity utilization
D) Increased data availability
4. Which open standard provides a web based self-service portal to interact with underlying services such as launching an instance, assigning IP addresses, and configuring access controls?
A) OpenPower
B) IBM Dig Insights
C) OpenStack
D) IBM Spectrum Scale
5. A customer wants to create a big data implementation that supports encryption for regulatory reasons and can support IBM Spectrum Scale.
What is the appropriate platform?
A) IBM Elastic Storage server
B) DCS3700
C) DCS3860
D) IBM Storwize V3700
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |


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