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IBM C9020-461 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 20% | - Hardware installation and cabling - License activation and feature enablement - Initial setup and configuration - Host connectivity and multi-pathing |
| Topic 2: Midrange Storage Product Overview | 22% | - IBM Storwize Family (V3700, V5000, V7000, V7000 Unified) - IBM FlashSystem Family - IBM XIV Storage System - IBM Midrange Tape Systems (TS3100, TS3200, TS3310) - IBM SAN Volume Controller (SVC) |
| Topic 3: Management and Monitoring | 18% | - Firmware updates and software maintenance - Performance monitoring and capacity planning - Alerting and event management - IBM Storwize GUI/CLI and Hyper-Scale Manager |
| Topic 4: Troubleshooting and Problem Determination | 20% | - Support tools and data collection - Performance bottleneck analysis - Error log analysis and diagnostics - Connectivity and configuration issues |
| Topic 5: Architecture and Concepts | 20% | - Storage networking: SAN, NAS, iSCSI, Fibre Channel - Copy services: FlashCopy, Metro Mirror, Global Mirror - Virtualization, thin provisioning, Easy Tier - RAID levels, storage pools, dynamic disk pools |
IBM Midrange Storage Technical Support V4 Sample Questions:
1. An existing IBM Storwize V7000 Unified customer wants to take advantage of the Active Cloud Engine in order to use tape as a tier.
Which product is required to accomplish this?
A) Tivoli Productivity Center
B) IBM Spectrum Protect
C) IBM SmartCloud Orchestrator
D) IBM Virtual Storage Center
2. A customer is looking for two new SAN Switches. A Business Partner suggested the Cisco MDS 9148 or IBM SAN48B-5.
Which key differencebetween these products should the storage specialist discuss with the customer?
A) IBM SAN48B-5 supports optional 16 Gbps SFP+ connections
B) IBM SAN48B-5 switches offer "ports on demand" scalability
C) Cisco MDS 9148 supports USB for microcode upgradability
D) Cisco MDS 9148 supports FICON attachement
3. An IBM customer is considering more spinning disk for a new business analytics application. The IBM specialist is requested to provide information as to challenges that the customer might face and what other customers in the marketplace have implemented.
Which factor should provide best performance?
A) Implementation of flash technology
B) Move of most accessed files to its own disk
C) Increase the number of disks in storage array
D) Implementation of solid state disk drives
4. Which open standard provides a web based self-service portal to interact with underlying services such as launching an instance, assigning IP addresses, and configuring access controls?
A) OpenPower
B) IBM Dig Insights
C) OpenStack
D) IBM Spectrum Scale
5. A customer has an existing database maintained on an IBM Storwize maintained on an IBM Storwize V7000 storage system. New PRO objectives with multiple sample points are being requested. You recommend the IBM Storwize V7000 as it supports "FlashCopy Consistency Groups" which will potentially resolve this new business requirement.
How should you describe this feature to the customer?
A) It has an asynchronous remote copy technique with change volumes replicates point-intime images on a cycling period. The default is 3000 seconds.
B) It performs the itracluster copying of a volume, in which both volumes belong to the same system and I/O Group within the system.
C) It has synchronous remote copy technique that ensures that writes are committed at both the master and auxiliary volumes before write completion is acknowledged to the host.
D) It preserves point-in-time datawrite order across multiple volumes for applications that include related data which spans multiple volumes.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |


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