Apple 9L0-010 : Macintosh Service Certification Exam

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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

Question 1

According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?

A. Discharge the CRT and establish an ongoing ground.
B. Gather all necessary tools and perform all preliminary steps.
C. Disconnect and reconnect all internal cables.
D. Lay the product on its side so it will not fall over.
E. Order all available service parts for the appropriate configuration of the product.

Question 2

Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?

A. FireWire 800
B. Gigabit Ethernet
C. DVI
D. Thunderbolt

Question 3

When you work at a customer site, you do not need to take any precautions to avoid ESD damage.

A. False
B. True

Question 4

A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A. Have you upgraded to Mac OS X v10.7.3?
B. Can any other computer successfully join her network?
C. What type of wireless card is installed in your Mac?
D. Does your ISP support wireless access to the Internet?

Question 5

Which THREE of the following are valid CRT safety rules? SELECT THREE

A. Remove any metal jewelry
B. Connect the AC power cord.
C. Don't work alone.
D. Wear safety goggles
E. Wear a grounded ESD wrist strap.
F. Touch the computer's metal chassis.

Solutions: