Avaya 3303 : Avaya Proactive Contact Implementation and Maintenance Exam

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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business has a three dialer pod (one primary and two secondary) and ten supervisor workstations. How many Java processes should be running while checking mid-tier services (check_mts)?

A) 4
B) 3
C) 13
D) 10
E) 14

2. What permissions can be assigned to a Role in Role Editor Application?

A) Read/Job control/Write
B) Read/Manage/Write
C) Read/Edit/Execute
D) Read/Write/Execute

3. What are two true statements about agent headset connections for agents using the Agent Blend feature in a Service Level domain group? (Choose two.)

A) when acquired by the APC, the agent will hear different zip tones indicating either they havebeen connected to an inbound call or outbound call.
B) When acquired, if the service level of the Domain Group the agent is associated with is not beingmet, the agent's headset is disconnected (releaseD.with the next record release.
C) The agent's headset is connected (acquireD.only when the inbound service level of their domaingroup is being met or exceeded.
D) The agent's headset is connected immediately by the Avaya Proactive Contact (APC.upon initial login through the acquire VDN (acquired).
E) When acquired, the agent should use their aux buttons on their phone between calls to indicate their current state so the APC will know when they are available to handle additional calls.

4. Which three tasks must be completed for the installation of the server operating system software? (Choose three.)

A) Configure the network information.
B) Install Avaya Proactive Contact software
C) Set the hardware type.
D) Set the date and time.
E) Verify the server specifications and software media.

5. Which Supervisor Application can be used to edit license server settings?

A) Editor
B) Role Editor
C) Health Manager
D) Monitor

Solutions: