Salesforce Slack-Con-201 : Salesforce Certified Slack Consultant

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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question #1
You are preparing for a live Slack User Essentials session and you have started to develop some in-channel activities to ensure your training is engaging and interactive.
Which in-channel activity would be the most appropriate way to provide hands-on practice with message threads?

A. A poll asking participants if they prefer Slack, Teams or email.
B. An ice-breaker asking participants what kind of music they play at their desk.
C. A huddle about the participants' favorite remote work tips.
D. A multiple-choice knowledge check question about the benefits of threads.

Question #2
You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

A. Key Messaging
B. Grid Design Workshop
C. Channel Strategy Session
D. Governance Session

Question #3
You are holding a discovery session with your client and they mention they have several big initiatives in the next month, so that it may be difficult for all employees to participate in pre-scheduled training activities.
Which two methods of delivery are best for your client's learning experience?

A. Videos
B. Documentation
C. Leadership Ask Me Anything (AMA) Session
D. Live training
E. Customer story

Question #4
An employee has a channel they want to archive.
Which scenario represents the most automated channel archive/unarchive request process?

A. Direct message (DM) a workspace admin and request the archive/unarchive link.
B. Open the #plz-admin channel, navigate to the channel workflows and begin the archive/unarchive workflow.
C. Open the #plz admin channel and send a message requesting support to archive the existing channel.
D. Open the #plzadmin-benefits channel and send a message requesting support to archive the existing channel.

Question #5
You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?

A. Revise the SOW to include Admin Essentials sessions for each time zone.
B. Offload Admin Essentials training to the client's IT team.
C. Suggest all Workspace Admins direct their questions to 24/7 support.
D. Create a tailored series of videos geared towards Workspace Admins.

Solutions: