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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Fundamentals | 9% | - Slack paid plan features - Workspace and organization settings and dashboards - User roles and responsibilities |
| App Administration | 10% | - App installation and configuration - Integration management - Workflow Builder usage |
| Security | 15% | - Audit and monitoring - Data protection and retention policies - Security governance and compliance |
| Enabling Slack Success | 15% | - Adoption strategy and best practices - Analytics and usage measurement - Optimization and training |
| Workspace Administration | 9% | - Workspace creation and approval process - Multi-workspace architecture design - Workspace visibility and configuration |
| Channel and User Group Administration | 28% | - Archiving and deletion policies - Channel types and management - User group creation and administration |
| User Lifecycle Management | 14% | - Guest account management - User provisioning methods - Authentication and access control |
Salesforce Certified Slack Administrator Sample Questions:
1. The security team at your organization wants to monitor different public channels that are created in your Slack Enterprise Grid instance. The team requested access to the conversations.list and conversations.info API methods to get the required data about the channels.
As a Slack admin, you need to assign the required scopes to their Slack app for the security team to be able to invoke the APIs.
Which scope should you assign to allow the security team to retrieve a list of all public channels only and retrieve information about a public channel?
(Select the best answer.)
A) conversations.connect:read
B) channels:read
C) files:read
D) admin.conversations:read
2. What are two triggers that can be used to launch a workflow using Workflow Builder? (Choose TWO)
A) A keyword is used in a message.
B) A new member joins the workspace.
C) A new member joins a channel.
D) A new channel is created.
E) A specific date and time.
3. Kathleen is a Workspace Owner who leads the marketing department at a mid-sized company in Pune, India.
She keeps receiving new campaigns at her desk to review and approve, but she has never heard of these initiatives. Many of her colleagues are equally confused. She has a few key public channels where she has explained to her team that marketing conversations should take place, so she wonders where her team is communicating. Upon investigation, she discovers that users are creating their own unique channels for each marketing campaign. Subsequently, important employees have been excluded, duplicate projects exist, and information is fragmented.
To enhance transparency and collaboration, Kathleen emphasizes that users should discuss projects together in the agreed-upon channels, as they often involve the same people.
Which settings and permissions should Kathleen change to reinforce this message?
A) Change the channel management permission for managing posting permissions in all channels to Everyone.
B) Change the setting for join and leave messages, so they do not show in channels when employees come and go.
C) Change the channel management permission for creating private and public channels to Workspace Admins/Owners only.
D) Change the invitations permission to require Workspace Admins/Owners approval.
4. Your organization is on the Slack Enterprise Grid plan.
Which action can be performed by an Org Owner but not a Workspace Owner?
(Select the best answer.)
A) Reset all members' passwords.
B) Turn on approved apps.
C) Set message retention policies.
D) Manage single sign-on (SSO) settings.
5. Which TWO statements are true about workflows? (Choose two.)
A) To see all workflows in a workspace, you need to be an Owner or Admin of that workspace.
B) Workspace Owners and Admins can view all published workflows created by members of their workspaces.
C) It is not possible to create a custom workflow for your team in fewer than five clicks.
D) It is currently possible for Org Owners and Admins to view all workflows created in an Enterprise Grid org.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C,E | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B,D |
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