Nokia SDM_2002001040 : SDM Certification - CARE

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Nokia SDM Certification - CARE Sample Questions:

1. A company can improve its competitive advantage by following a number of functional level strategies. These include Efficiency, Quality, Innovation and one more. What is it?

A) Value.
B) Demarcation.
C) Motivation.
D) Customer Responsiveness.

2. What characterizes good forecasting?

A) It is done independently by the Controller who then gets the financial parameters exactly right.
B) The estimate for the profit does not fluctuate, unless the business changes.
C) All resources are forecast as one monthly total, to keep the process simple and efficient.
D) The resource estimate is no more than 10% above the actual requirements, to ensure availability.

3. Which fields are not editable in CDB after submission to SAP? If the following fields are incorrect, contract creation needs to be repeated in CDB and SAP alike:

A) Sales organisation, distribution channel and payment terms.
B) Contract start and end date, SLA and service items.
C) Service Items, Purchase Order numbers and total contract value.
D) CaPM; F&C and CT head contact details.

4. How many milestones (gates) are defined in the contract renewal process?

A) 7
B) 4
C) 6
D) 3

5. Who approves free of charge services included in the Care Contract?

A) Care Program Manager.
B) Head of CT after consulting Sales Director.
C) Sales Director.
D) Depending on NSN policy regarding discounts the person may vary.

Solutions: