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HDI QQ0-400 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Problem and Incident Management | - Issue Resolution Skills
|
| Service Operations | - Operational Activities
|
| Communication and Interpersonal Skills | - Communication Techniques
|
| Customer Service Delivery | - Customer Support Processes
|
| Quality and Improvement | - Performance and Feedback
|
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