Salesforce Plat-UX-102 : Salesforce Certified Platform Strategy Designer

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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CX) has spent several months working to align the entire company around a vision based on inclusivity in the digital age. Because this project will span several years, the design team is concerned the vision will eventually be lost.
What should CK do to maintain the vision and create transformative change?

A) Continuously align business goals to the vision.
B) Align the vision to current industry trends.
C) Realize the vision must be driven by business goals.

2. A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.
Which approach should the designer propose to increase the desire for research-driven decisions?

A) Strictly align to stakeholders' business requirements.
B) Create high-fidelity prototypes to gain design buy-in.
C) Align UX research goals with stakeholders' goals

3. Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

A) Increased number of Knowledge articles
B) Decreased number of customer cases
C) Decreased bounce rate on document on pages

4. A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?

A) Empathy map
B) Journey map
C) Service blueprint

5. The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program.
Which mapping process should the designer use to achieve this goal?

A) Service Mapping
B) Journey Mapping
C) Ecosystem Mapping

Solutions: