Pegasystems PEGAPCDC86V1 : Pega Certified Decisioning Consultant (PCDC) 86V1

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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?

A) Offer the new retention plan for all customers in a certain region
B) Customer relevancy and business profitability
C) Meet the quarterly targets regardless of customer needs
D) Maximize customer churn for low-value customers

2. U+ Bank uses Pega Customer Decision Hub to display an offer to its customers on the U+ Bank website.
The bank wants to ensure that Silver credit cards are not offered to customers under 27 years of age. They also want to ensure that Platinum cards are offered only to customers who had a positive balance in the last year.
What do you configure in the Next-Best-Action Designer to achieve this outcome?

A) Contact policy rules
B) Customer segments
C) Arbitration rules
D) Engagement policies

3. U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers.
As a decisioning consultant, what best practice must you follow to include images in the emails?

A) Attach images to the email
B) Embed images in the email directly
C) Provide links to images in the email
D) Host images on an external server

4. Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)

A) Billboard
B) Chatbot
C) Retail store
D) Television

5. Myco, a telecom company, has recently implemented Pega Customer Decision Hub. Now, the company wants to move away from traditional marketing and leverage the always-on outbound capabilities.
What artifact do you configure to translate the traditional segments used to identify the target audience?

A) Segmentation
B) Engagement policies and Arbitration
C) Contact policies
D) Audience

Solutions: