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Salesforce MCE-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channel Management | 19% | - Explain the different channel capabilities and requirements - Given a scenario, describe the execution of different channel campaigns - Describe the send process in Marketing Cloud Engagement |
| Topic 2: Digital Marketing Proficiency | 15% | - Describe marketing best practices - Describe governance and compliance in relation to digital marketing - Explain the fundamentals of Marketing Cloud Engagement |
| Topic 3: Reports & Analytics | 5% | - Describe reporting and analytics capabilities in Marketing Cloud Engagement |
| Topic 4: Subscriber Data Management | 24% | - Describe Marketing Cloud Engagement data model - Given a scenario, recommend marketing automation techniques - Explain the concepts and typical workflows of data management in Marketing Cloud Engagement - Describe the different data types and storage options in Marketing Cloud Engagement |
| Topic 5: Setup | 22% | - Describe how to configure integrations - Describe how Marketing Cloud Engagement account capabilities map to business needs - Given a scenario, configure business units, users/permissions, and security/security policies - Describe Marketing Cloud Engagement extension products and features (Datorama, Interaction Studio, Audience Builder, etc.) |
| Topic 6: Maintenance | 15% | - Describe solutions for system limitations - Describe monitoring and troubleshooting techniques - Describe the health and performance metrics for a Marketing Cloud Engagement instance |
Salesforce Certified Marketing Cloud Engagement Administrator Sample Questions:
1. Northern Trail Outfitters (NTO) has decided to use Journey Builder to launch event-driven lifecycle marketing programs. This includes personalized interactions with customers with the goal of increasing purchase frequency.
Which two pieces of information would help NTO achieve this objective?
Choose 2 answers
A) Products purchased from a competitor.
B) Channel preference of customers.
C) Number of items per order.
D) Last purchase date
2. Northern Trail Outfitters has Imported a file Into All Subscribers. They then received a results file stating [email protected] could NOT be imported.
Which error code would the file contain for this record?
A) List Detective
B) Restricted Values
C) Skipped Records
D) Invalid Email Address
3. Northern Trail Outfitters wants to use Synchronized Data Sources to sync Contact data from Salesforce CRM.
However, they only want to sync records they would be able to send to reducing the amount of data being brought over.
Which two filtering options could be used when configuring the Contact synced object?
Choose 2 answers
A) Select all records which are active in All Subscribers
B) Select all records where Has OptedOutofEmail is FALSE
C) Select all records with an email address
D) Select all records which have opened an email in the past six months
4. Northern Trail Outfitters (NTO) Is building a journey which randomly sends five different versions of an initial welcome email to new subscribers; however, subscribers receive the same follow-up email two weeks later. To improve maintainability of their email content, NTO wants to use five completely different emails, rather than having one email with dynamic content.
Which activity would allow them to build the journey with the fewest activities possible?
A) Einstein STO
B) Engagement Split
C) Wait Until Date
D) Join
5. A Marketing Cloud admin is setting up Northern Trail Outfitter's newest business units and several users to assign to the new business units.
How would the admin assign users to the business units?
A) Search for the individual user, select their name and click Edit Business Units.
B) Give permissions to users at top-level account to assign their own business units.
C) Re-import the users to update their assigned business units
D) Search for the individual user, select their name, and click Manage Business Units.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A | Question # 3 Answer: B,C | Question # 4 Answer: B | Question # 5 Answer: A |


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