PDF Version DemoWhat is the duration of the ITILSC-OSA Exam
- Format: Multiple choices, multiple answers
- Passing Score: 28 marks
- Length of Examination: 90 minutes
To fully qualify for the ITILSC-OSA exam, more prerequisites are needed, and they include:
- Not less than 30 hours of training, which exclude breaks as well as time for summary review, and which should have to be accessed through an authorized trainer or an e-learning plan that has an accreditation;
- Having between 2 and 4 years of experience as a specialist who has worked with ITSM is highly advised;
- The ITIL Foundation certificate in ITSM;
- At least 12 hours of personal study, which involves a review of the required syllabus as well as critical aspects of core guidance of the ITIL Service Operation that is directed at the exam preparation, and to be specific at Chapter 2 that deals with the service management as a practice.
The ITILSC-OSA exam is among the tests within the ITIL Service Capability (SC) workstream, where OSA is Operational Support Analysis. This intermediate exam is focused on how to practically apply OSA practices so that there is enabling of event, request, access, problem, IT operations, technical, as well as application management.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Access Management | - Authorization and rights management - Identity and access control principles |
| Service Desk | - Roles and responsibilities of service desk - Service desk structure and models |
| Operational Activities | - Monitoring and control activities - IT operations management practices |
| Problem Management | - Root cause analysis techniques - Known error database usage |
| Incident Management | - Incident lifecycle and workflow - Major incident handling |
| Service Operation Principles | - Functions and processes in Service Operation lifecycle phase - Purpose and value of Service Operation |
| Request Fulfilment | - Standard service requests handling - Request models and workflows |
| Event Management | - Event correlation and response - Event detection and filtering |
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