Peoplecert ITIL-4-HVIT : ITIL 4 Specialist: High-Velocity IT

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

Question #1
What is the BEST way for a software development organization to encourage ethical behaviours?

A. By using agile methods to ensure people focus on the detail of each individual sprint
B. By running workshops where people discuss scenarios that have ethical significance
C. By defining policy that requires ethics to be considered by staff
D. By using machine learning algorithms to take decisions, instead of relying on people

Question #2
After a significant expansion, an organization's employees have started to complain about the way they are managed. Complaints include difficulty contacting managers, short and impolite feedback, and micro-management.
What would BEST contribute to improving the 'trust and be trusted' behaviour?

A. Using design thinking
B. Reducing technical debt
C. Improving safety culture
D. Fostering a Lean culture

Question #3
An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?

A. Performing a business impact analysis
B. Documenting return to normal operations
C. Conducting command post exercises
D. Improving monitoring for continuity events

Question #4
An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?

A. Monitoring and event management
B. Relationship management
C. Supplier management
D. Service continuity management

Question #5
Which TWO are characteristics of the service value system within a digital operating model?
1. There are dedicated value streams for each product
2. High performance value co-creation is a part of the culture
3. The service consumer owns the service provider resources
4. A narrow band of visibility is part of the service's design

A. 2 and 3
B. 1 and 4
C. 1 and 2
D. 3 and 4

Solutions: