HP HP2-H33 : Selling HP PPS ServiceOne Services

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HP Selling HP PPS ServiceOne Services Sample Questions:

1. Which customer challenges do HP PPS Services help to mitigate? (Select three.)

A) Saving up to 44% of the time to configure devices
B) Business downtime due to equipment failure
C) Confidential data exposure due to equipment theft
D) Downtime during international business travel
E) Reducing the percentage of devices lost in transit
F) Ensuring a recovery time of 134 minutes

2. What percentage of savings does HP Care Pack Services bring to customers compared to single out-of-warranty repairs?

A) 14%
B) 44%
C) 34%
D) 24%

3. Which statement is true about the duration of the risk mitigation services?

A) Duration of services is based on event type, depending on the hardware issue.
B) Duration of services can be from 1 to 5 years, depending on hardware to support and geography.
C) Duration of services can be from 1 to 2 years, depending on hardware to support and geography.
D) Duration of services is based on warranty duration and extensions.

4. Which HP PPS Services enable customers to cover various serial numbers with one agreement? (Select two.)

A) HP Standard Contractual Services
B) HP Priority Services
C) HP Configuration Services
D) HP Care Pack Services
E) HP Custom Contractual Services

5. Which statements help you discover needs of HP Contractual Services? (Select three.)

A) Is it to cover new equipment?
B) Is there an RFP for services?
C) Would the customer fleet support solution benefit from onsite engineers?
D) Would the customer benefit from an up-front payment?
E) Does the customer need to have one service agreement per serial number?
F) Does the customer environment contain multi-vendor equipment to support?

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