Salesforce FS-Con-101 : Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

A) Configure signature blocks for service report templates
B) Send a feedback survey to the customer when a service appointment is completed
C) Add service reports templates to the appropriaterepair work type
D) Generate service in the organization's default language

2. An extreme whether situationimpacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?

A) Emergency scheduling
B) Resource Schedule optimization
C) Global optimization
D) Customer first scheduling

3. Ursa Major Solar (UMS) has implemented Field Service using a private record access model. UMS has also set work types to automatically generate Service Appointments.
Which two sharing options are available for these Service Appointments?
Choose 2 answers

A) The Service Appointment's parent record can be shared with the assigned resource.
B) A Service Appointment can be shared by clicking Sharing on the record.
C) Auto-generated scheduled Service Appointments will be shared with resources.
D) Make the dispatcher the assigned resource on the Service Appointments.

4. Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'

A) Create a new Child Work Order for each site visit.
B) Create a new Service Appointment for each site visit.
C) Create a new Work Order Line Item for each site visit.
D) Create a new Product Consumed for each site visit.

5. Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers

A) Create the work skills using Setup. Manually as Resources.
B) Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
C) Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
D) Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

Solutions: