EXIN EX0-101 : ITIL Foundation V 3.0 & ITIL Foundation

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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

Question #1
Which processes are responsible for the regular review of underpinning contracts?

A. Availability management and service level management
B. Supplier management and availability management
C. Supplier management and change management
D. Supplier management and service level management

Question #2
Which one of the following would NOT be defined as part of every process?

A. Functions
B. Inputs and outputs
C. Metrics
D. Roles

Question #3
Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A. 2 and 4 only
B. 3 and 4 only
C. All of the above
D. 1, 2 and 3 only

Question #4
Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A. All of the above
B. 1 and 3 only
C. 1, 2 and 3 only
D. 1, 3 and 4 only

Question #5
Which one of the following is the BEST description of a major incident?

A. An incident which has a high priority or a high impact on the business
B. An incident which is so complex that it requires root cause analysis before a workaround can be found
C. An incident which requires a large number of people to resolve
D. An incident logged by a senior manager

Solutions: