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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design and Business Logic | 28% | - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Design data access and visibility rules - Configure navigation, menus, and site structure - Implement security model (profiles, permission sets, sharing rules) - Design Experience Cloud site architecture (themes, templates, branding) |
| Topic 2: Discovery and Scoping | 18% | - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation - Define scope and create solution design - Identify key stakeholders and user personas |
| Topic 3: Change Management and Training | 13% | - Define support processes and escalation paths - Develop user adoption strategy and documentation - Create training materials and end-user guides - Plan and execute change management activities |
| Topic 4: Analytics and Monitoring | 13% | - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Configure Site.com analytics and reporting - Implement error handling and logging |
| Topic 5: Implementation and Integration | 28% | - Implement search functionality and content tagging - Configure SSO and authentication providers - Integrate external systems via APIs and connected apps - Implement Einstein bots and chat functionality - Build and configure Experience Builder pages and components - Configure email and notification templates |
Salesforce Certified Experience Cloud Consultant Sample Questions:
Question #1
Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.
What are the two key features of experienceBundle?
Choose 2 answers
A. ExperienceBundle enables Creating experiencingacross orgs.
B. ExperienceBundle provides editable community metadata in a human-readable format.
C. ExperimentBundle provides editable community metadata in a human-readable format.
D. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.
Question #2
Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?
A. Build Your Own (Aura)
B. Customer Service
C. Build Your Own (LWR)
D. Salesforce Tabs + Visualforce
Question #3
How can records owned by Customer Community users be shared with internal users?
A. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
B. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
C. Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
D. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
Question #4
Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience Which two steps should the UC admin taka to grant access to each customer?
Choose 2 answers
A. Select a permission pot for a given experience
B. Edit the applicable user profile
C. Create a permission Set
D. Select the profile for a given experience
Question #5
Which three permissions are included for a delegated administrator?
Choose 3 answers
A. Add external users to multiple accounts.
B. Manage object access for external users.
C. Manage permissions sets for external users on their account.
D. Create and edit external user records.
E. Generate new passwords for external users.
Solutions:
| Question #1 Correct Answer: A,B | Question #2 Correct Answer: C | Question #3 Correct Answer: D | Question #4 Correct Answer: A,D | Question #5 Correct Answer: C,D,E |


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