SAP C_PXSUP_90 : SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One

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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. You are analyzing a report program with respect to a reported error with the default values on a Selection screen. Where may you find the origin of the default values? (Choose two)

A) In the function key settings of the Menu Painter
B) In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT
C) In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS
D) In the element list of the Screen Painter

2. What are the main steps when you accept a priority 1 message? (Choose two)

A) Document every activity in the message.
B) Clarify the issue by phone to avoid additional effort in processing the message.
C) Call the customer within the Initial Reaction Time (IRT).
D) Call the customer if you leave for the weekend, indicating that you will proceed with processing the message on Monday.

3. How long are local system log entries kept available in SM21?

A) Until the records are replicated to the central system log (usually after one hour)
B) Until the name of the system log file is changed manually
C) Until the next system restart
D) Until the entry is overwritten (circular file)

4. Which transactions will usually give you information about an update that terminated with an error message? (Choose two)

A) SM13
B) SM21
C) SM12
D) ST11

5. What can the processor use in the Service Desk for message processing? (Choose two)

A) Transaction INCMAN
B) Incident Management Work Center
C) CRM_DNO_MONITOR transaction within SAP GUI
D) Business Process Monitoring Work Center

Solutions: