BBPSD CSFX : Customer Service

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BBPSD Customer Service Sample Questions:

1. When dealing with Internal customers you must:

A) Check they have authority to purchase.
B) Apply the same level of service as external customers receive.
C) Ensure that you obtain payment details.
D) Make sure you have dealt with external customers first.

2. A customer who is talkative and interested more in opinion than facts when making a purchase would be classed as an:

A) Authoritative type.
B) Amiable type.
C) Relaxed type.
D) Analytical type.

3. A mystery shopper is a person who is:

A) Unknown to an organisation and acts as a customer.
B) Known to the organisation as a occasional shopper.
C) Someone who has yet to make a purchase.
D) Known to an organisation and acts as a customer.

4. To improve the overall customer experience is the most important reason for having:

A) A good business plan.
B) Customer feedback.
C) Marketing.
D) Customers.

5. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Authoritative type.
B) Assertive type.
C) Analytical type.
D) Aware type.

Solutions: