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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Key ITIL Functions and Roles | - Technical management - Service desk - Application management |
| ITIL Service Lifecycle | - Service Strategy
|
| Service Management as a Practice | - Concepts of service and value creation - Stakeholders and value co-creation |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Question 1
Welche Phase des ITIL-Lebenszyklus bietet den folgenden Vorteil: Die Gesamtbetriebskosten (Total Cost of Ownership, TCO) eines Dienstes können minimiert werden, wenn alle Aspekte des Dienstes, der Prozesse und der Technologie während der Entwicklung berücksichtigt werden?
A. Kontinuierliche Serviceverbesserung
B. Service Design
C. Servicestrategie
D. Servicebetrieb
Question 2
Welche der folgenden Hauptziele verfolgt Incident Management? Wählen Sie alle zutreffenden
A. Minimierung nachteiliger Auswirkungen auf den Geschäftsbetrieb
B. Der normale Servicebetrieb wird so schnell wie möglich wiederhergestellt
C. Zum automatischen Erkennen von Diensten, die Ereignisse betreffen
Question 3
Welche der folgenden Aussagen ist die BESTE Beschreibung eines Service-Based Service Level Agreements (SLA)?
A. Das SLA deckt einen Service für alle Kunden dieses Services ab
B. Das SLA deckt eine einzelne Kundengruppe für alle von ihnen genutzten Services ab
C. Eine SLA, die alle Kunden für alle Services abdeckt
D. Eine SLA für einen Dienst ohne Kunden
Question 4
Identität und Rechte sind zwei Hauptkonzepte, an denen einer der folgenden Prozesse beteiligt ist?
A. Zugriffsverwaltung
B. Nachfragemanagement
C. Ereignisverwaltung
D. Facility Management
Question 5
Welches der folgenden Elemente ist NICHT Teil der Service-Design-Phase des Service-Lebenszyklus?
A. Erstellung hochwertiger, sicherer und belastbarer Designs für neue oder verbesserte Services
B. Nehmen Sie die allgemeinen Servicestrategien und stellen Sie sicher, dass sie im Service-Design-Prozess und den erstellten Service-Designs berücksichtigt werden
C. Entwerfen und Verwalten aller erforderlichen Serviceübergangspakete
D. Messung der Effektivität und Effizienz des Service-Designs und der unterstützenden Prozesse
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: A | Question 5 Answer: C |
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