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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Order Management | 26% | - Service Order Assignment and Routing - Service Order Creation and Processing - Service Order Scheduling and Planning - Service Order Status Management |
| Topic 2: Resource Management | 22% | - Travel and Route Optimization - Technician Management - Workforce Planning and Forecasting - Skill-Based Matching |
| Topic 3: Service Reporting and Analytics | 16% | - Custom Report Generation - Service Performance Metrics - KPI Monitoring and Analysis - Reports and Dashboards |
| Topic 4: Configuration and Integration | 16% | - SAP FSM System Configuration - API and Web Services - Third-Party System Integration - Integration with SAP ERP and CRM |
| Topic 5: Mobile Application | 20% | - Mobile Checkout and Time Tracking - Real-Time Communication - Offline Capabilities - Field Service Mobile App Features |
SAP Certified - SAP Field Service Management Sample Questions:
1. What kinds of checkout processes are supported?
There are two correct answers.
A) Complete smartform
B) Standard checkout (per activity)
C) Save efforts
D) Group checkout (for multiple activities under one service call)
2. How do validated partners qualify for expert status?
There are three correct answers.
A) By completing RISE projects with significant innovation
B) By achieving an ACV over EUR 550,000 in the last 24 months
C) By exceeding standard marketing metrics
D) By maintaining over 80% Clean Core Quality Gates accepted
3. The standard, built-in logic of Field Service Management can be changed.
Choose the correct answer.
A) False
B) True
4. What information is contained in the QR code?
Choose the correct answer.
A) A link pointing to the Self Service Portal
B) A short URL pointing to the web page with the chat assistant
C) A URI with the phone number of the responsible technician
5. RISE with SAP Methodology provides benefits during transformation. Which of the following benefits are mentioned? (Choose all that apply) There are three correct answers.
A) Improved marketing analytics
B) Access to necessary information with ease
C) Enhanced employee engagement
D) Transparency throughout the implementation journey
E) Predictability in implementation
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A,B,D | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: B,D,E |
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