Salesforce AP-212 : Loyalty Management Accredited Professional

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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?

A) Enable Connector Settings on all the Loyalty Objects
B) Activating and Publishing the Segment
C) Send Loyalty Promotion Segments to marketing Cloud
D) Enable Service Connector for Promotion Escalations.
E) Automatically Add a New Individual Relationship

2. An Administrator uses Analytics for Loyalty to develop an InApp-Dashboard showing top and bottom agent performers on the Loyalty call center.
Which dashboard readily available through the Analytics Studio tool can be used to track agents' performance based on the number of members assisted, customer satisfaction scores, and modifications?

A) Team Performance Dashboard
B) Program Manager Home Dashboard
C) Loyalty Member Services Dashboard
D) Member Services Manager Home Dashboard

3. The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?

A) Embed the Member Service Manager Home Dashboard on the Contact record
B) Add the 'View Member Profile' component on the Contact record
C) Add the 'Transaction Journals' related list to the Contact record
D) Embed the 'Member Summary Embedded Dashboard on the Contact record

4. The VP of Loyalty Technology at ABC Corp. wants to launch a new Loyalty program with minimal development time. However, its current Loyalty engine requires several complex system integrations with its marketing and customer service platforms. A Technical Consultant is brought in to assess the company's business requirements and recommend a feasible solution to deliver the desired Loyalty program for its customers.
Which two seamless integrations within the Salesforce ecosystem, does
Salesforce Loyalty Management offer that can be easily enabled by the Technical Consultant to meet the customer's business requirement?

A) Salesforce Marketing Cloud
B) Supplier and Partner Ecosystem
C) Third-party Customer Data Platform (CDP)
D) Salesforce Service Cloud

5. Cloud Kicks has been using Loyalty Management, Sales Cloud, and Service Cloud as part of its tech stack to manage its Loyalty Program. The marketing team is interested in implementing Salesforce Marketing Cloud, so Loyalty program members can be informed and engaged with personalized emails sent using Salesforce Marketing Cloud.
Using the least development effort, how can the Loyalty Management Consultant accomplish the necessary integration between Salesforce Marketing Cloud and Loyalty Management platforms?

A) Create a connected app to integrate Salesforce Loyalty Management and Marketing Cloud via APIs
B) Install and configure Salesforce Marketing Cloud Contacts Connection
C) Install and configure Marketing Cloud Connect to integrate with Loyalty Management
D) Design Datasets with Dataflows and the Dataset Builder

Solutions: