Cisco 642-241 : Unified Contact Center Enterprise Design (UCCED)

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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. DRAG DROP

2. DRAG DROP

3. When using SIP in a Cisco Unified Contact Center Enterprise deployment with Cisco Unified IP IVR, how does the Cisco Unified IP IVR support DTMF?

A) by using RFC 2833 and does require additional MTP resources
B) by using KPML and does require additional MTP resources
C) by DTMF using KPML and does not require additional MTP resources
D) by using RFC 2833 and does not require additional MTP resources

4. In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?

A) in the dialer process on the Peripheral Gateway
B) in the campaign manager on the Logger A server
C) in the Cisco Voice Gateway by using digital signal processing (DSP) resources
D) in the Media Routing Peripheral Gateway for the dialer

5. A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

A) 24,750
B) 30,000
C) 15,000
D) 10,000
E) 22,500

Solutions: