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Cisco 642-144 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Cisco Unified Communications Manager Express Overview | 20% | - Call processing and signaling protocols - Architecture and components - Deployment models and system requirements |
| Installation and Initial Configuration | 20% | - Basic network and telephony setup - GUI and CLI configuration access - IOS preparation and installation |
| Call Routing and Features | 20% | - Dial peers and call routing - Advanced call features: transfer, forward, hold, park - Calling privileges and restrictions |
| Endpoint and Directory Number Configuration | 25% | - Directory numbers and dial plans - IP phone registration and configuration - Line and phone features |
| Maintenance, Troubleshooting and Integration | 15% | - Voice mail and gateway integration - Common issues and troubleshooting - System monitoring and reporting |
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