Avaya 6201.1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

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Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/install/logdir/admin. log shows a link is operational.
B) The arrow an the CMS menu is up
C) From the CMS menu. Maintenance Connection Status shows a link operational.
D) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
E) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.

2. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 135.9.86.54 192.168.2.2
B) 135.9.86.54 135.9.56.56
C) 135.9.86.54 135.9.86.58
D) 192.168.2.3 192.168.2.2

3. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS will not collect data if the link to the CMS is down.
B) CMS records the call at the start of the call, and BCMS records the calf at the end
C) BCMS holds data longer than CMS
D) BCMS records the call at the start of the call, and CMS records the call at the end.

4. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) queue-to
B) route-to-digits
C) collect-digits
D) converse-on

5. Which three are settings for Vector Variables? (Choose three)

A) Length
B) Action
C) Stop Position
D) Scope
E) Assignment

Solutions: