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Avaya 3381X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Integration and Customer Experience Technologies | - Digital engagement technologies
|
| Topic 2: Customer Engagement Solutions Design Fundamentals | - Omni-channel customer engagement concepts
|
| Topic 3: Solution Design and Implementation Approach | - Customer engagement solution architecture design
|
| Topic 4: Contact Center Operations and Optimization | - Agent and supervisor experience
|
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