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Oracle 1z0-562 : Oracle Utilities Customer Care and Billing 2 Essentials

1z0-562 real exams

Exam Code: 1z0-562

Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

Updated: Aug 14, 2026

Q & A: 77 Questions and Answers

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About Oracle 1z0-562 Exam

Brief Details

Following are the quick details related to the Oracle 1z0-562 Certification Exam

  • Pass Score: 60%

  • Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials

  • Number of Questions: 70 Questions

  • Exam Registration: Candidates willing to appear for the exam have to purchase the exam voucher. Post purchasing the voucher, the candidate can register for the examination on Oracle Education Portal

  • Exam type: Multiple Choice Questions

  • Exam Voucher: Candidates can purchase the exam vouchers on Oracle Education Portal. Voucher is valid for 6 months from the date of issue and is like a gift voucher which will get forfeited if not used within 6 months.

  • Exam Price: $245 (USD) Price may vary for a country based on the localized currency rates

  • Exam Mode: Online Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration.

  • Exam Code: 1z0-562

  • Duration: 120 minutes

For more info visit:

Oracle Utilities Customer Care and Billing 2 Essentials

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Oracle Education

Oracle Utilities Customer Care and Billing 2 Essentials

Preparation Guide for Oracle 1z0-562 Certification Exam

Introduction

The Oracle Utilities Customer Care and Billing 2 Essentials Certification Exam certifies the candidate has an understanding of Oracle customer care and billing technology. This certificate is also known as Oracle 1z0-562 Exam which is a benchmark for experience and expertise recognized by employers across the globe.

Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html

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1z0-562 exam dumps

Oracle 1z0-562 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Information and Account Management- Customer Management
  • 1. Premises
  • 2. Person Records
  • 3. Account Records
- Service Agreements
  • 1. Service Point Relationships
  • 2. Service Agreement Types
Topic 2: Billing and Rate Processing- Billing
  • 1. Bill Completion
  • 2. Cancel and Rebill
  • 3. Bill Segments
- Rate Structures
  • 1. Rate Components
  • 2. Rate Schedules
  • 3. Rate Versions
Topic 3: Collections and Credit Management- Collections
  • 1. Collection Processes
  • 2. Collection Controls
  • 3. Debt Classes
Topic 4: Metering and Usage Management- Meter Reads
  • 1. Usage Processing
  • 2. High and Low Validation
- Meter Configuration
  • 1. Meter Types
  • 2. Meter Configuration Types
  • 3. Register Configurations
Topic 5: Payments and Financial Processing- Adjustments
  • 1. Credit Notes
  • 2. Financial Transactions
- Payment Processing
  • 1. Payment Distribution
  • 2. Overpayment Management
Topic 6: Use the Oracle Utilities Application Framework- Scripts and Service Scripts
  • 1. Script Configuration
  • 2. Framework Components
- Business Objects
  • 1. Business Services
  • 2. Lifecycle Management
  • 3. Algorithms
Topic 7: Navigate the Oracle Utilities Customer Care and Billing User Interface- Control Central
  • 1. Application Viewer
  • 2. User Preferences
  • 3. Portals and Zones

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