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IBM C9020-970 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Requirements and Alignment | - Gathering Customer Storage Use Cases - Aligning Solutions to Customer Needs |
| Topic 2: Sales Skills and Solution Positioning | - Feature/Benefit Articulation - Consultative Selling Approach - TCO/ROI Fundamentals - Competitive Differentiation |
| Topic 3: IBM Enterprise Storage Product Knowledge | - Software-Defined Storage Concepts - IBM Flash and Hybrid Storage Solutions - IBM SAN Volume Controller - IBM Spectrum Storage Suite |
IBM Enterprise Storage Sales V4 Sample Questions:
1. A customer desires to implement a VMware HA environment by combining a stretched IBM Spectrum Virtualize cluster configuration with VMware vSphere.
How does this solution limit downtime in the VMware cluster?
A) The IBM Spectrum Virtualize Storage Replication Adapter (SRA) can be used to automate disaster recovery testing.
B) VMware vCenter can then be integrated with the IBM Storage Integration Server.
C) Virtual machines can be nondisruptively migrated with vMotion between two separate data centers.
D) Compressionallows more Virtual Machines to be stored within one VMware datastore.
2. What is a customer with storage management constraints likely to inquire about?
A) IBM Spectrum Protect
B) IBM Spectrum Archive
C) IBM Spectrum Control
D) IBM Spectrum Accelerate
3. Which IBM product is web-based self-service storage provisioning?
A) IBM Elastic Storage Access
B) IBM Fast Cloud Storage Access
C) IBM CAMSS Storage Access Manager
D) IBM SmartCloud Storage Access
4. As part of a large storage project, a customer is asking for an IBM business continuity solution.
What is the most important pre-requisite(s) a sales specialist should ask for?
A) What kind of data will the customer store in an information lifecycle appliance?
B) What are the RPO and RTO objectives for each application?
C) Does storage management use IBM Spectrum Control?
D) Does storage virtualization use IBM Spectrum Virtualize?
5. A customer wants recommendations on storage for an onsite cloud implementation to simplify management of company data.
Which solution should be recommended?
A) Management as a Service (MaaS)
B) Software as a Service (SaaS)
C) Platform as a Service (PaaS)
D) Infrastructure as a Service (IaaS)
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |


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