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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting & Analytics | 14% | - Data export and analysis - Standard reports and dashboards - Report templates and configuration |
| Service Execution & Completion | 16% | - Service call lifecycle - Forms, reports, and documentation - Effort, material, and expense recording |
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Mobile Application | 16% | - Offline functionality and data synchronization - Check-in, checkout, and time recording - Field service mobile app features |
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Solution overview and architecture - Core business processes |
| Integration & Extensibility | 14% | - Integration with SAP Service Cloud / C/4HANA - Security and permissions - Smart forms and customizations |
| Master Data Management | 12% | - Organizational structure configuration - Partners, skills, and service contracts - Equipment, item, and service call setup |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
Where and how do I create filters for the service calls of my company? Choose the correct answer.
A. In Workforce Management, you can create new filters for your service calls-queue.
B. You need to create these filters in Administration.
C. All of the Above
D. You need to create these filters in the ERP backend system.
Question 2
What are possibilities of customizing the field service app? Choose Three correct answers.
A. I can customize fields (visiblity, grouping. sorting, making field mandatory) on different mobile screens (e.g. business partner screen)
B. I can develop new offline menus for the app
C. I can display the company's logo in the !Pad app
D. I can display / undisplay menus and buttons via permission system.
E. I can develop online reports for the mobile app
Question 3
Which of the following elements can be used in smart forms? Choose Three correct answers.
A. Picker, Status, Series, Number Input
B. Text input, Status, Series, Formula
C. Text input, Picker, Series, Attachment
D. Text input, Description, Picker, Status
E. Text input, Picker, Status, Series
Question 4
What is the first step a technician needs to take to add a smart form within the SAP Field Service Management module app? Choose the correct answer.
A. Select a record form the linked object
B. Select a template
C. Select whether it is mandatory
D. Select a linked object
Question 5
What can you do using the Data Loader in the Master Data Module? Choose Three correct answers.
A. Read data records.
B. Overwrite data records
C. Create data records
D. Merge data records
E. Delete Data records
Solutions:
| Question 1 Answer: A | Question 2 Answer: A,C,E | Question 3 Answer: A,C,E | Question 4 Answer: C | Question 5 Answer: B,C,D |


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