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The purpose of the ISEB-ITILV3 Exam is to prove the competence of the IT manager so that they can supervise and manage IT services. The exams are designed to test knowledge regarding IT dominance, information security administration, and change administration. ISEB-ITILV3 exam dumps can be a good choice for ISEB-ITILV3 preparation because it covers all the knowledge and skills required to support, secure, and troubleshoot IT systems. The ISEB-ITILV3 also contains other four syllabi exams which are Service Strategy Certificate, Service Design Certificate, Service Transition Certificate, and other certificates. The purpose of all these certificates is to analyze administration principles that are needed by IT professionals.
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ICDL ISEB-ITILV3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management as a Practice | 15% | - Business value of IT service management - Stakeholders and service provider models - Concepts of service and service management |
| Topic 2: Key Principles and Models | 15% | - Governance and risk management - Service portfolio - Deming Cycle and CSI model |
| Topic 3: Competence and Training | 5% | - Skills and competencies - Training and certification path |
| Topic 4: Technology and Architecture | 5% | - Architecture considerations - Supporting technologies |
| Topic 5: Generic Concepts and Definitions | 10% | - Service assets and configurations - Key terms and terminology |
| Topic 6: Selected Functions and Roles | 10% | - Key roles: Process Owner, Service Owner - Technical Management - Service Desk - Application Management |
| Topic 7: ITIL Service Lifecycle | 20% | - Service Strategy - Service Operation - Continual Service Improvement - Service Transition - Service Design |
| Topic 8: Selected Processes | 20% | - Availability Management - Service Level Management - Incident Management - Change Management - Problem Management |
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