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EXIN ITIL Foundation (V4) Sample Questions:

1. Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers

2. Which dimension includes the knowledge needed for the management of services?

A) Organizations and people
B) Information and technology
C) Value streams and processes
D) Partners and suppliers

3. Identity the missing word(s) in the blowing sentence.
The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

A) events
B) known errors
C) IT assets
D) charges

4. Which practice provides support for managing feedback, compliments and complaints from users?

A) Problem management
B) Service request management
C) Change control
D) Incident management

5. What should all 'continual improvement' decisions be based on?

A) Accurate and carefully analysed data
B) An up-to-date balanced scorecard
C) A recent maturity assessment
D) Details of how services are measured

Solutions: