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EXIN ITSM18FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Continual Improvement | - Improvement practices
|
| Service Management Processes | - Core service lifecycle processes
|
| ISO/IEC 20000:2018 Standard | - Structure and requirements of the standard
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| IT Service Management Principles | - Core concepts of ITSM
|
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