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Certification Path
The Avaya Aura Contact Center Implementation certification path includes only one 6210 certification exam.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
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Who should take the 6210 exam
The Avaya Aura Contact Center Implementation 6210 Exam certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as Avaya Implementation Professional Specialist. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Avaya Aura Contact Center Implementation 6210 Exam certification provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass Avaya Aura Contact Center Implementation 6210 Exam then he should take this exam.
How much 6210 Exam Cost
The price of the 6210 exam is $125 USD.
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Avaya 6210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation Process | 25% | - Avaya Aura Contact Center core components installation - Media Server and Communication Manager integration - Agent workstation software setup |
| Topic 2: Implementation Preparation | 20% | - Pre-installation requirements and planning - Architecture and components overview - Network and telephony prerequisites |
| Topic 3: Validation and Testing | 15% | - Call flow and routing testing - Performance and redundancy validation - System functionality verification |
| Topic 4: Troubleshooting and Maintenance | 10% | - Log analysis and service monitoring - Post-implementation maintenance tasks - Common installation and configuration issues |
| Topic 5: System Configuration | 30% | - High availability and switchover configuration - Orchestration Designer application setup - User, agent, and skill management - Contact Center Manager Server (CCMS) configuration |
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