The Beryl Institute CPXP : Certified Patient Experience Professional

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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which strategy should the patient experience professional employ to help support the successful implementation of a new rewards and recognition program?

A) Create a presentation for staff ahead of the rollout, and send weekly reminders.
B) Implement the program immediately and begin providing recognition as quickly as possible.
C) Identify champions and ask for feedback throughout the planning and implementation process.
D) Ask managers to include the program in their daily huddles.

2. In which stage of the ADKAR change management model would recognition efforts MOST LIKELY take place?

A) Desire
B) Awareness
C) Ability
D) Sustainment

3. Which approach BEST demonstrates meaningful partnership with patients and families in organizational improvement?

A) Limiting patient participation to annual recognition events
B) Including patient and family advisors as ongoing members of improvement and design work from planning through evaluation
C) Using only complaint data as the organization's patient voice
D) Asking patients to react to a completed solution after leadership has already approved it

4. Which strategy is MOST important to ensure successful improvement outcomes?

A) Develop and communicate clear goals supporting the organization ' s mission and values, combined with consistent measurement and aligned behaviors.
B) Develop communication boards with updated performance metrics on all units throughout the organization.
C) Develop patient advisory councils to ensure that the patient and family voices are part of the organization ' s culture.
D) Develop an organizational performance dashboard with all goals and associated metrics updated on a regular basis.

5. A patient experience team has decided to use an experienced-based design approach " patient shadowing " to provide a framework for improvement. What is the first step in implementing patient and family shadowing for this process?

A) Determine which patients/families should be shadowed.
B) Define where the care experience begins and ends.
C) Construct a current care experience flow map.
D) Decide who should do the shadowing.

Solutions: