PMI PMI-PMOCP : PMI Project Management Office Certified Professional

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PMI PMI-PMOCP Exam Syllabus Topics:

PMI Project Management Office Certified Professional Sample Questions:

1. An enterprise PMO (EPMO) is working with different countries to staff project managers across the organization. Customers are providing feedback stating that the staffing is taking more time than expected when compared to the deadlines agreed upon with the customer.
Which two key performance indicators (KPIs) should the PMO professional monitor for this PMO service?
(Choose 2)

A) The Net Promoter Score (NPS) related to general customer satisfaction.
B) The number of days taken on average to formally finalize customer requests.
C) The retention of project managers in their roles on the assigned projects.
D) The percentage of project manager roles filled within the deadline.
E) The average time needed to recruit project managers for the customer.

2. A PMO professional received feedback from the project managers indicating that the project management software is not user friendly and fails to support their work. Which action should the PMO professional take to address this concern?

A) Schedule feedback meetings with the project managers to discuss the complaints.
B) Identify appropriate software training for the project managers.
C) Escalate the issue to the project sponsor to reinforce compliance.
D) Meet with the software developers to address the software complaints.

3. A PMO was just established in a large organization. The PMO team identified all potential PMO customers and analyzed them based on their power and interest. The list of customers was much too long and the PMO ' s capacity to nurture them all is not sufficient.
What should the PMO professional do to move toward developing the service catalog?

A) Interview the portfolio, program and project managers; understand their needs; and develop a service catalog based on their interests as they are the experts.
B) Interview executive leadership, understand their expectations, and generalize the findings as they are the main decision makers.
C) Focus on the middle and top levels of management and incorporate resource expectations for when the PMO will have sufficient resources to serve all of the customers.
D) Consider all customers, categorize them, and decide on how to retrieve information from the different groups of customers.

4. A PMO has been working for the past 3 years and generates moderate perceived value for senior management. The company ' s senior management is concerned with the lack of direction and the reactive working style that the PMO follows.
How should the PMO professional work with senior management to increase the PMO ' s perceived value?

A) Ask the project managers to provide a performance report to senior management.
B) Provide training and project competency development to project managers.
C) Collect senior management ' s concerns regularly and address them with the project managers.
D) Create regular touch points with senior management to review and evolve the PMO ' s strategic roadmap.

5. A company is undergoing transformation due to a set of recent mergers and acquisitions (M & A) transactions. A PMO professional is responsible for the processes and methodology and is asked to suggest ways to support the transformation by integrating organizational change management practices.
Which change management strategy should the PMO professional consider first to reinforce transformation activities?

A) Establish training on the key factors for M & A success to the PMO team.
B) Assess the cultural impact of the M & A transactions and develop an integration plan to bridge the gap and facilitate a new cultural shift.
C) Plan a timely organizational announcement and related communications to accompany all major organizational transformations.
D) Provide organizational change management training for the project managers.

Solutions: