What is the duration, language, and format of MB-240: Microsoft Dynamics 365 for Field Service Exam
- Number of Questions: 40 to 60 questions(Since Microsoft does not publish this information, the number of exam questions may change without notice.)
- language: English, Chinese (Simplified), Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, Spanish (Latin America), Turkish
- Type of Questions: This test format is multiple choice.
- Length of Examination: 50 mins
- Passing Score: 700 / 1000
Work Orders Management: 15-20%
- Managing Incidents: This objective will measure competence in configuring incident types, adding services, products, as well as service tasks to incidents.
- Creating and Operating Work Orders: The applicants should be able to develop work orders from an opportunity or incident. They should know how to close work orders, configure asset location and hierarchy on work orders, and associate a specific work order with a price list.
- Creating and Operating Agreements: This section requires one’s competence in determining the timeframe for agreements usage, creating bookings, invoices, and entitlements, and SLAs for agreements.
- Explaining the Lifecycle of Work Orders: This area requires that the learners demonstrate their skills in configuring work orders, stages of work order lifecycle, capabilities, and uses of service accounts, functional locations, and billing accounts.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Configure schedule board and board features - Schedule work orders using various methods - Manage scheduling options and requirements - Configure map view and route optimization - Handle scheduling conflicts and rescheduling |
| Manage Work Orders (20-25%) | 20-25% | - Configure work order lifecycle and statuses - Manage work order reporting and analytics - Process work order inspections and recommendations - Handle work order incidents and resolutions - Create and manage work orders - Manage work order products, services, and notes |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Implement connected field service scenarios - Configure IoT integrations and alerts - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Configure warehouse and inventory settings - Handle inventory adjustments and transfers - Manage inventory levels and stock locations - Configure product inventory and item associations |
| Configure Field Service (20-25%) | 20-25% | - Set up and configure customer assets - Configure work order types and incident types - Configure scheduling configurations and booking setup - Set up and configure resource characteristics and skills - Implement security roles and field service settings - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences - Handle offline capabilities and synchronization - Manage mobile forms and workflows |


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