ISEB ISEB-ITILF : The Foundation Examination - ITIL®

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ISEB ISEB-ITILF Exam Syllabus Topics:

ISEB The Foundation Examination - ITIL® Sample Questions:

Question #1
Which of the following are classed as stakeholders in service management?
1.Customers
2.Users
3.Suppliers

A. All of the above
B. 1 and 2 only
C. 1 and 3 only
D. 2 and 3 only

Question #2
The addition, modification or removal of an authorized, planned or supported service or service component and its associated documentation is a definition of what?

A. A change advisory board
B. A change
C. A change model
D. A change request

Question #3
Which of the following is NOT an objective of request fulfillment?

A. To update the service catalogue with services that may be requested through the service desk
B. To source and deliver the components of standard services that have been requested
C. To provide a channel for users to request and receive standard services
D. To provide information to users about what services are available and how to request them

Question #4
Which process is responsible for ensuring that appropriate testing takes place?

A. Service asset and configuration management
B. Service level management
C. Release and deployment management
D. Knowledge management

Question #5
Which one of the following is the BEST description of a major incident?

A. An incident which has a high priority or a high impact on the business
B. An incident which is so complex that it requires root cause analysis before a workaround can be found
C. An incident which requires a large number of people to resolve
D. An incident logged by a senior manager

Solutions: