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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
1. What is the main technical challenge when implementing "Video Chat" within the AICC UAP compared to traditional voice calls?
A) Video cannot be integrated with the CRM.
B) Video calls cannot be recorded.
C) The ICD cannot route video interactions.
D) Video requires significantly more network bandwidth and processing power on both the agent and customer devices.
2. The "Average Handle Time (AHT)" metric is composed of which three elements?
A) Queue Time + Talk Time + Wrap-up Time
B) Talk Time + Hold Time + After-Call Work Time
C) Ring Time + Talk Time + Transfer Time
D) Answer Time + Consultation Time + Disposition Time
3. Which AICC feature allows a supervisor to "whisper" to an agent during a live call (provide coaching that the customer cannot hear)?
A) Silent Monitoring
B) Call Coaching (Whisper)
C) Call Barging
D) Call Recording
4. Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?
A) IVR System
B) Media Server
C) UAP Client
D) CTI Server
5. The UAP (Unified Agent Platform) can be deployed as a web-based application, allowing agents to log in from a standard browser without installing thick client software.
A) False
B) True
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |
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