Genesys GCP-GC-IMP : Genesys Cloud Certified Professional - Implementation

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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)

A) Add John to Genesys Cloud again so that a new invitation will be generated.
B) Tell John to be patient and wait for the email to arrive.
C) Submit a ticket to Genesys Cloud support.
D) Reset John's password and let him know the password to log in with.
E) Resend the invite.

2. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
B) Designated Contacts provide the first level of support for their organization.
C) Designated Contacts are the only people within an organization with access to the Resource Center.
D) Designated Contacts are the only people within the organization who may contact and work with support.
E) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

3. You can add more than one outbound route to the contact center.

A) False
B) True

4. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) All participants, except the initiator, must click on the Join button in the chat view.
B) Participants automatically placed in the video chat when clicking on the chat room.
C) All participants must click on the Join button in the video chat view.
D) Other participants must also click on the Open video call icon.

5. What additional functionality does Communicate brings to Genesys Cloud?

A) Call center features such as ACD and scripting.
B) Directory capabilities, such as advanced search, profiles, and keyword searching.
C) Knowledge base features, such as FAQs and Communities.
D) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

Solutions: