EXIN ITSM20F : IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)

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EXIN ITSM20F Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. What is known as a temporary solution that enables the user to continue working?

A) Known Error
B) Workaround
C) Service Request
D) Request For Change (RFC)

2. Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?

A) Availability Management
B) IT Service Continuity Management
C) Management for IT Services
D) Capacity Management Financial

3. What is the most common process that is associated with the Service Desk?

A) Configuration Management
B) Change Management
C) Service Level Management
D) Incident Management

4. Which process or function has the responsibility of distributing information to users?

A) Change Management
B) Service Desk
C) Customer Relationship Management
D) Incident Management

5. What is the aim of an internal audit?

A) To instruct all employees that quality-related requirements must be observed
B) To ensure and improve one's own quality capability
C) To verify whether the defined key performance indicators (KPIs) are actually determined
D) To monitor employee performance

Solutions: