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Salesforce CRT-101 : Certification Preparation for Administrator Exam

CRT-101 real exams

Exam Code: CRT-101

Exam Name: Certification Preparation for Administrator Exam

Updated: Jul 30, 2026

Q & A: 250 Questions and Answers

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About Salesforce CRT-101 Exam

How to Prepare For Preparation for Administrator (CRT101)

Preparation Guide for Preparation for Administrator (CRT101)

Introduction to Preparation for Administrator (CRT101)

The Salesforce Administrator qualification is intended for people who have insight with Salesforce and constantly search for approaches to help their organizations in getting considerably more from extra highlights and abilities. The test covers the broadness of utilizations, the highlights and capacities accessible to an end client, and the arrangement and the executives alternatives accessible to a director across the Sales, Service, and Collaboration Clouds.

There are two affirmations inside the Salesforce Certified Administrator program. The first is the Salesforce Certified Administrator accreditation, which centers around the highlights and usefulness used to keep a Salesforce execution.

The second affirmation in the program is the Salesforce Certified Advanced Administrator. This accreditation is focused toward the Salesforce Certified Administrator who has dominated Salesforce setup support, can exhibit a comprehension of organization best practices, and can utilize the high level highlights and usefulness to tackle an assortment of business issues.

Salesforce Certified Administrator up-and-comers ought to have general information on the highlights accessible to end clients and the arrangement alternatives accessible to a Salesforce Administrator. Competitors ought to have the option to keep a Salesforce association, react to regular business prerequisites, and perform managerial capacities utilizing current Salesforce highlights.

Also, up-and-comers ought to have at least a half year of involvement as a Salesforce Administrator and ought to have the option to effectively play out the undertakings laid out in the test destinations part of this guide.

This test control is intended to assist you with assessing in the event that you are prepared to effectively finish the Salesforce Administrator test. This guide gives data about the intended interest group for the Salesforce Administrator test, the suggested preparing and documentation, and a total rundown of test goals-all with the expectation of assisting you with accomplishing a passing score. We energetically suggest a blend of hands on experience, course participation, and self-study to expand your odds of breezing through the test.

Understanding functional and technical aspects of Preparation for Administrator (CRT101)

The following will be asked from you in the SALESFORCE CRT-101 exam dumps:

  • Describe the highlights of Chatter like feed, gatherings, following, and security
  • Describe the capacities of case the executives, for example, case measures, case settings, what's more, case remarks
  • Given a situation, distinguish how to mechanize case the executives utilizing case task, pre-programmed message, acceleration, web-to-case, email-to-case, and case groups
  • Describe the capacities of movement the executives, for example, overseeing errands, occasions, public schedules, and multiday occasions
  • Describe the capacities of Salesforce Knowledge
  • Describe the capacities of the Community application, including Ideas and Answers

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Who should take the Preparation for Administrator (CRT101)

Typical job roles of a Preparation for Administrator (CRT101) candidate may include:

  • Product Manager
  • Sales Ops
  • IT
  • Implementation Consultant
  • Technical Architect
  • Services
  • Pricing Manager

Reference: https://trailheadacademy.salesforce.com/classes/crt101-prepare-for-your-administrator-certification-exam

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CRT-101 exam dumps

Salesforce CRT-101 Exam Syllabus Topics:

SectionWeightObjectives
Agentforce AI8%- Agentforce Fundamentals
  • 1. Agentforce setup
  • 2. AI agent capabilities
- Agentforce Builder
  • 1. AI-assisted workflows
  • 2. Agent customization
Service and Support Applications10%- Support Features
  • 1. Service Console
  • 2. Knowledge and entitlements
- Case Management
  • 1. Case lifecycle
  • 2. Case assignment and escalation
Automation15%- Flow Automation
  • 1. Screen flows
  • 2. Flow Builder
- Approval Processes
  • 1. Business process automation
  • 2. Approval workflow
Productivity and Collaboration10%- Activity Management
  • 1. Events and calendars
  • 2. Tasks
- Collaboration Tools
  • 1. AppExchange integration
  • 2. Chatter
Object Manager and Lightning App Builder20%- Data Modeling
  • 1. Custom objects
  • 2. Fields and relationships
- Lightning Experience
  • 1. Lightning App Builder
  • 2. Dynamic page configuration
- Application Customization
  • 1. Page layouts
  • 2. Record types
Sales and Marketing Applications10%- Marketing Features
  • 1. Campaign reporting
  • 2. Campaign management
- Customer Management
  • 1. Contacts
  • 2. Accounts
- Sales Process Management
  • 1. Opportunities
  • 2. Leads
Data and Analytics Management17%- Reporting
  • 1. Report creation
  • 2. Report formats and filters
- Data Management
  • 1. Import and export tools
  • 2. Duplicate management
- Dashboards
  • 1. Dashboard components
  • 2. Data visualization
Configuration and Setup20%- Security and Access
  • 1. Data access controls
  • 2. Login policies
- Organization Setup
  • 1. Company settings
  • 2. User interface configuration
- User Management
  • 1. Roles and user administration
  • 2. Profiles and permission sets

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