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IBM C2180-188 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Requirements and Solution Management | - Business requirements management
|
| Topic 2: Project Planning and Delivery | - Planning and execution
|
| Topic 3: Governance and Organization | - Program governance
|
| Topic 4: BPM Strategy and Program Management | - Business Process Management principles
|
| Topic 5: Deployment and Continuous Improvement | - Solution rollout and optimization
|
IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:
1. A development team is preparing Playback 2. The Playback includes system integrations. When preparing for a playback, what should the program manager do? Advise the development team to:
A) postpone the playback if a technical problem is found.
B) create a script and practice the playback.
C) warn stakeholders with possible technical problems in advance.
D) use power point slides with screenshots.
2. Key Performance Indicators (KPIs) are used by the process owner and stakeholders to:
A) determine the source of business data in the process.
B) measure the operations within a process.
C) reward participants for superior performance in the process.
D) notify stakeholders when a threshold is violated.
3. A company needs to speed up its hiring process. A proposal to accomplish this goal is modeled in the following BPD diagram and run against historical data with the Optimizer. The proposed process no longer waits for the background check to complete before putting the new hire into orientation and training.
What is the Service Level Agreement (SLA) that is key to optimizing this process?
A) Percentage of new hires that pass "Probationary Review".
B) Wait time on "Background Check".
C) Percentage of new hires that fail "Background Check".
D) Total time on "Facilitate New Hire's Orientation".
4. A program manager is advising a new client who has begun analyzing process projects to determine which ones should be selected for their first BPM projects. The client presents the diagram below visualizing the projects in terms of their cost/complexity and the value to the company.
What should the program manager advise the client?
A) Redo the business value analysis to ensure customer satisfaction was included.
B) Immediately pursue projects in the B quadrant because of their high value.
C) Consider appetite for BPM as a third axis in this analysis.
D) Remove projects in C quadrant from the inventory because of high complexity and low value.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: C |
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