What is the testing format for the Avaya 3312 Exam
Number of Questions: 100 questions
The passing score: 70%
Time Duration: 120 mins
Languages: English
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21488
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For more information about the Avaya 3312 Exam visit the following reference link:
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Review some prerequisites for the Avaya 3312 certification
The Avaya 3312 certification is based on the Avaya Certifications. This allows students to choose a unique, specialized career path that suits their qualifications and experience. Since there are many courses in different categories, such as Business Communications, VAR Support and Fixed Communications, students can choose a specific area of interest without spending extra time on classes they do not want or need. The Avaya 3312 exams include the Avaya IP Office Platform Configuration II (R2), Avaya Voice Portal Implementation II (R2), Avaya Communication Server 1000E Signaling Server Implementation II (R2) and Avaya Aura Application Enablement Services Implementation II (R2). These exams differ from standard Microsoft Outlook/Exchange exams. This certification provides candidates with a more comprehensive set of skills than just the basic Microsoft Outlook/Exchange skills that are tested on other Microsoft certification exams. It has a collection of Avaya 3312 exam dumps that will provide you with the most authentic and updated information about the Avaya 3312 exam. The Avaya 3312 Certification requires no previous experience in any technical field and does not require any additional software or hardware to be purchased by individuals who want to become certified in this area. The exams cover all aspects of the IP Office platform, including basic tasks on the phone system and configuration of the server and services required to support software applications implemented on Microsoft Windows.
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Avaya 3312 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Routing & Scripting | 25% | - Script creation, testing and synchronization - Service Creation Environment (SCE) overview - Local View vs Contact Center View - Variables, intrinsics and expression logic - Contact Router configuration |
| Topic 2: Reporting, Monitoring & Maintenance | 20% | - Real-time and historical reporting - System health checks and routine maintenance - Basic troubleshooting of common issues - Thresholds and alarm configuration |
| Topic 3: System Architecture & Components | 25% | - Avaya Aura Contact Center (AACC) core architecture - Avaya Aura Media Server integration - Access and Partition Management - Contact Center Manager Administration (CCMA) functions |
| Topic 4: User, Agent & Skillset Configuration | 30% | - Agent creation and profile setup - Skillset and call presentation class configuration - Bulk data configuration and import tools - Webadmin vs standard admin privileges |


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