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For more info about Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Are you interested in shaping your Avaya Aura Call Center Elite skills? Then accomplish the Avaya 7392X exam and demonstrate your expertise in handling relevant tasks associated with the management of voice work items. For you to further know this test, we’ve gathered all key aspects that you need to be aware of, from the test details to core objectives to recommended training resources.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22174
Avaya 7392X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Aura Call Center Architecture | - Core components and architecture
|
| Topic 2: Advanced Call Handling | - Routing strategies
|
| Topic 3: Call Center Elite Features | - Agent and skill management
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| Topic 4: Reporting and Monitoring | - Call center reporting systems
|
| Topic 5: Configuration and Administration | - Call center setup
|
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